For all support inquiries, please email us at:

To expedite the support process,
if you're experiencing a bug, please email us a screenshot
and the 'output log' file found at the following path on your computer:

C:\Users\*YOUR_USERNAME*\AppData\LocalLow\sinVR\sinVR\output_log.txt

Frequently Asked Questions

How do I Reset my Password?

There should be a Reset Password link inside the 'initial signup' email that we sent you.
If you no longer have access to this email,
please send us a 'support request' email to the address above
(from the same email address that your account is under)
and we will assist you in performing a Password Reset for your account.

I didn't receive my 'initial signup' email and don't know my password, what should I do?

Please send us a 'support request' email to the address above
(from the same email address that your account is under)
and we will assist you in performing a Password Reset for your account.

Once you have your password, you need to download our app for Windows PC and log into the app
using your email address as your username and your current password,
then all of the girls that you purchased access to should be unlocked.

I logged into the website using my username and password, but how do I access the girls?

You need to download our app for Windows PC and log into the app
using your email address as your username and your current password,
then all of the girls that you purchased access to should be unlocked.

Do you support the Oculus Quest, Oculus Go, Samsung GearVR, or Android/Cardboard headsets?

Unfortunately, we don't support the Oculus Quest, Oculus Go or Samsung GearVR headsets,
due to Oculus content policies and app signing requirements.
Our Android/Cardboard version is also no longer supported or updated as well.
We generally recommend an HTC Vive or Oculus Rift VR headset, for the best experience.

I'm experiencing a bug that is preventing me from enjoying the game, what should I do?

Please email us a screenshot of what you're seeing and
send us the 'output log' file, found at the following path on your computer:

C:\Users\*YOUR_USERNAME*\AppData\LocalLow\sinVR\sinVR\output_log.txt

'Cannot Connect to Remote Server' error on app launch?

Is it possible that you have a firewall or an antivirus
that is blocking the app from connecting to the Internet?
If you do, you will need to allow the following two exe files:
1. /SinVR/SinVR.exe
2. /SinVR/data/_.exe

If that doesn't resolve the issue,
please delete the following file and try launching the app again:
C:\Users\*YOUR_USERNAME*\AppData\LocalLow\sinVR\sinVR\parse.settings

How do I access 'The Enforcer'?

The Enforcer is a special type of girl, who plays out the male role in the scene.
She is available in the 'Shooting Range' scene.
To access The Enforcer, you need to first choose any girl,
then choose the 'Shooting Range' scene second.